RETURN POLICY

Returns and refund requests for bags and luggage are accepted according to the following policy.

1. Return Time Frame

Customers may request a return within 30 days after receiving the order.

Return requests submitted more than 30 days after the delivery date may not be accepted.

2. Return Instructions

Customers must contact customer service and receive return instructions before sending any bags or luggage back.

3. Return Requirements

Bags and luggage must be unused, undamaged, and in their original condition. Products should include the original packaging and any included accessories.

Returned products must not show signs of use, damage, washing, alteration, or other conditions that affect resale eligibility.

Customers should provide order information and contact customer service before sending any return.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs when the return is requested due to personal reasons, incorrect selection, change of mind, ordering the wrong bags or luggage, or other reasons not caused by product defects or shipping errors.

Return shipping costs will be covered when the bags or luggage received are damaged, defective, incorrect, or affected by an order processing error.

Customers should use a shipping method with tracking information when returning products. Returned packages that are lost during transportation may not be eligible for refund if receipt of the returned products cannot be confirmed.

5. Refund Processing Time

After the returned bags or luggage are received and inspected, approved refunds will generally be processed within approximately 3 days.

6. Refund Method

Refunds will be issued to the original payment method used for the purchase. The final time for the refund to appear may vary depending on the payment provider or financial institution.

7. Non-Returnable Situations

Returns may not be accepted for bags or luggage that have been used, damaged, altered, or otherwise fail to meet the applicable return requirements.

Orders returned without prior communication or without following the required return instructions may not be processed.