HELP & FAQS

1. How can I place an order?

Customers can browse bags and luggage on the website, select the desired products, add them to the shopping cart, and complete checkout using the available payment methods.

Customers should review product information, delivery information, and payment information before submitting an order.

2. What payment methods are accepted?

We accept VISA, MasterCard, American Express, Discover, and other payment methods displayed during checkout.

All payments must be completed before orders are processed and shipped.

3. How long does order processing take?

Orders are usually processed and shipped within 1-3 days after payment confirmation.

Processing time may vary due to order verification, holidays, or other circumstances.

4. How long does shipping take?

Bags and luggage are usually delivered within 3-7 days after shipment, depending on the destination and shipping carrier.

Customers may receive tracking information after the order has been shipped.

5. Can I return my order?

Yes. Customers may request a return within 30 days after receiving bags or luggage if the products meet the applicable return requirements.

Products must be unused, undamaged, in their original condition, and include the original packaging and included accessories.

6. When will I receive my refund?

Approved refunds are generally processed within approximately 3 days after the returned bags or luggage are received and inspected.

The final refund arrival time may depend on the payment provider or financial institution.

7. Who pays return shipping costs?

Customers are responsible for return shipping costs for personal reasons, incorrect selection, change of mind, ordering the wrong bags or luggage, or other customer-related reasons.

Return shipping costs will be covered for damaged, defective, incorrect products, or issues caused by order processing errors.

8. How can I contact customer service?

Customers can contact customer service through the contact information provided on the website.

When contacting customer service regarding an order, customers should provide relevant order information to help ensure efficient assistance.